Office Administration & Business Support Services Certification Program

What You’ll Learn

📌 Introduction to Office Administration – Roles, responsibilities & modern practices
📌 Business Communication – Professional emails, calls & workplace etiquette
📌 Document & Record Management – Filing systems, digital storage & reporting
📌 Scheduling & Coordination – Meetings, calendars & task management tools
📌 Basic Office Tools – MS Office (Word, Excel, PowerPoint) and collaboration apps
📌 Customer & Client Support – Handling queries, complaints & building rapport
📌 Workplace Productivity – Time management, prioritization & multitasking